Installing Lavender for Outlook on a PC

🛠️ Note: Installing Lavender for Outlook on PC can vary depending on your setup — we’re here to help if things get tricky.

Go direct to your add-ins here

✅ Requirements

To install Lavender successfully, you must have:

Windows 10 or 11

Microsoft 365 (Office 365) — Business Standard or higher

❌ Business Basic does NOT support add-ins for Outlook Desktop

📥 How to Install the Lavender Add-In (Manual Setup)

1. Open Outlook on your PC

Navigate to Tools → Get Add-ins
You may also see the add-ins icon in your toolbar (🧩)

2. Go to “My Add-ins”

Scroll down to Custom Add-ins
Click “Add from File”

3. Upload the Lavender Add-in File

📄 Click here to download the .XML file
This file supports both Legacy and New Outlook views.

4. Click “Install”

Lavender should now appear in your Outlook inbox.
If it’s not immediately visible, try opening a New Message and pinning the add-in from the toolbar.

🔁 Need to Update or Reinstall?

Go to Get Add-ins

Select My Add-ins

Scroll to Custom Add-ins

Click the ... menu

Choose Remove

Then, re-add the latest version using the steps above.

❗Troubleshooting Notes

Outlook installs vary by version, account type, and permissions

If you’re an IT admin, consider deploying the add-in organization-wide

Don’t see the option to upload from file? You may need admin rights — contact support

1. Open Outlook and navigate to Tools > Get Add-ins

You may also see this icon 👇

2. Navigate to My add-ins

3. Scroll to custom add-ins, select Add from File

4. Download the Outlook integration .xml file and add the file

You can find the file at the bottom of this page or by clicking here.

5. Click install, then you'll see Lavender added!

6. Once back in your inbox, open a New Message to see the Lavender add-in.

Note: You may need to pin the add-in.

For troubleshooting steps, check this article.

Uninstalling the Add In

If you need to install a new version of Lavender for Outlook, follow these steps (screenshots above)

Head to Get Add Ins

Click My addins

Scroll to Custom Addins

Click the three dots

Click Remove

Please know there are a lot of nuances to PC Add-Ins. It is not our intention provide misleading instructions, but many versions of Outlook are different, making it difficult to be one size fits all.
Please reach out to support@lavender.ai if you need additional help.

Outlook file 👇

This file will work for Legacy and New Outlook

Installing Lavender for Outlook on a PC