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rss_feedFirst Round Review
·27.03.2026
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21 Ways to Shore Up Your Customer Success Org
Meka Asonye, Partner at First Round Capital
Melissa Llorente, Head of Customer Experience at Elevate and former CS leader at Gem and Google
Bob Moore, CEO and co-founder of Crossbeam
Gillian Heltai, Chief Customer Officer at Lattice
Jonathan Sousa, Founder of Portage, a startup consultancy firm
Rosie Roca, CRO at Hopin
Jennifer Chiang, PM at Seso and author of "The Startup's Guide to Customer Success"
Edward Chiu, CEO and co-founder of Catalyst