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Lies per Second, Meetings per Decision Ratio, and other important biz metrics

Validation is Overrated with Jason Fletcher - Predictable Revenue

Corpospeak: Why you still sound like a faceless corporate entity

Ready to transform your career, customer support leaders?

You control your customer experience, not AI

Лидеры клиентского сервиса часто опасаются потерять контроль над качеством поддержки при внедрении AI. Автор статьи из Intercom утверждает, что AI не отнимает агентность, а наоборот — даёт возможность

Why 'good' CX isn't good enough anymore

Four key steps for training your customer support team for AI

Статья описывает четыре ключевых шага для обучения команды клиентской поддержки работе с AI: выделение специального времени на обучение, привлечение к наставничеству энтузиастов из команды, индивидуал

How transparency can help your customers get more out of AI support

Trust issues: How to help customers believe your AI agent

How to Sell Before You Build with Patrick Zelaya - Predictable Revenue

What Humans Do Next

Speaking things into existence

Using AI Right Now: A Quick Guide

Evaluating Long-Context Question & Answer Systems

How AI makes support work more meaningful

Value First, Automation Second - Predictable Revenue

What Most Founders Miss About the First $1M with Mike Zayonc - Predictable Revenue

Response Time: Vol. 46

From "Shadow Artist" to Artist

You Don’t Need More Features, You Need Perspective with Jacob Bank - Predictable Revenue

Why Most Outbound Fails. And Why Nobody Talks About It - Predictable Revenue

AI SDRs, Human Ingenuity, and the Road Ahead - Predictable Revenue

Analytics Don’t Close Deals. Answers Do with Ajay Bam - Predictable Revenue

AI Engineer 2025 - Improving RecSys & Search with LLM techniques